Refund policy

By placing an order with Podio, you acknowledge and accept our Terms of Service, including this Refund Policy, at checkout.

Return Policy

We offer a 14-day return window from the date your order is delivered.

To be eligible for a return, items must be:

  • Unworn and unused

  • Unwashed

  • In original condition

  • With tags attached

  • In original packaging

  • Free from odors, stains, pet hair, or damage

Because Podio sells activewear, all returned garments must show no signs of wear, stretching, perspiration, or laundering.

Non-Returnable Items

For hygiene and product integrity reasons, we cannot accept returns on the following:

  • Sports bras, compression tops, leggings, shorts, or fitted garments that have been worn or tried on beyond basic fitting

  • Any item with removed tags

  • Washed items

  • Sale items

  • Items purchased with discount codes or coupons

  • Clearance items

  • 3-Pack or bundle items

  • Gifted or courtesy items included with an order

All eligible sale items are considered final sale unless we shipped the wrong item or the product arrived defective.

Clearance Items

All clearance items are sold as final sale.

These products may contain minor cosmetic imperfections caused by storage, packaging, or warehouse handling that do not affect wear or function. Because of their discounted pricing, clearance items are not eligible for returns, exchanges, or refunds.

Exchanges

For the fastest exchange process, please use our Returns Center to request authorization.

Exchange Ineligibility

The following orders are not eligible for exchange:

  • Sale or discounted orders

  • Coupon purchases

  • Clearance purchases

  • Orders containing free items

  • Reshipped orders due to customer input errors or stolen package claims

  • International orders (outside the Lower 48 USA), unless we shipped the wrong item or it arrived damaged

If duplicate sizes of the same item are ordered for try-on purposes and one or more items show signs of wear, all related items may be deemed ineligible for return or exchange.

Exchange Finality

Once an exchange has been completed, it is considered final. We do not offer second exchanges.

Please choose replacement items carefully.

Marked as Delivered but Not Received

If tracking shows delivered but you state the package was not received, we may review the case and, at our discretion, offer one replacement shipment.

If approved:

  • Only the same original items will be resent

  • No refunds will be issued

  • No style, color, or size substitutions

  • Maximum one replacement shipment per order

Damages and Issues

Please inspect your package immediately upon delivery.

If an item arrives defective, damaged, or incorrect, contact us promptly with photos so we can review and resolve the issue.

Fees and Charges

If your order originally qualified for free shipping, a standard $9.99 shipping fee may be deducted from eligible refunds for Lower 48 USA orders.

Orders shipped outside the Lower 48 USA are generally refund-exempt unless caused by our error.

Product Care and Warranty

Once a product has been worn, damage may occur from workouts, washing, sharp surfaces, friction, or improper care.

Because we cannot verify post-delivery treatment, we do not offer warranties on worn items.

Refunds

Once your return is received and inspected, we will notify you of approval status.

If approved, refunds will be issued to your original payment method. Processing times depend on your bank or card provider.

Import Taxes and Fees

Shipping charges do not include local duties, VAT, customs fees, or import taxes.

Customers are responsible for these charges. Refused packages or unpaid customs fees may make the order ineligible for refund.